We always strive to provide a good service to all our customers. It is hoped that no one would have a complaint about the conduct of any member of this firm. However, misunderstandings do arise and it is for that reason that the firm has a standard complaints handling procedure, in accordance with the requirements of The Royal Institution of Chartered Surveyors.
Please find our Complaints Handling Procedure by clicking on the link for Consumers / Residential customers and for Business customers